Analysis of Consumer Complaints against CMOs

Every month, PTA publishes a detailed analysis of consumer complaints lodged against CMOs through its Complaint Management System (CMS). The purpose of these reports is to ensure transparency and provide stakeholders with meaningful insights into the issues being faced by telecom consumers across Pakistan.

The data is presented in graphical format and highlights multiple aspects of consumer grievances. It includes a city-wise and area-wise distribution of complaints, allowing the identification of regions where consumers report more issues. Complaints are also categorized by nature, such as billing issues (Overcharging/Tariff Discrepancies), network coverage, dropped calls, customer service, and SIM-related matters, to provide a clear understanding of the challenges faced by users.

In addition, the reports cover Quality of Service (QoS) Issues, focusing on Poor Network, Noise, Call Drops. This enables an objective assessment of service delivery standards. Operator-wise comparisons are also provided, offering a transparent view of how each CMO is performing relative to others in handling consumer concerns.

Overall, these monthly analyses serve as a key monitoring tool for performance evaluation, help identify priority areas for improvement, and promote accountability among service providers. They also empower consumers by giving them access to reliable information about the quality of telecom services in their respective areas.

 

Analysis of Consumer Complaints (January 2026)
Analysis of Consumer Complaints (December 2025)
Analysis of Consumer Complaints (November 2025)
Analysis of Consumer Complaints (October 2025)
Analysis of Consumer Complaints (September 2025)
Analysis of Consumer Complaints (August 2025)
Analysis of Consumer Complaints (Jul 2025)
Analysis of Consumer Complaints (Jun 2025)
Analysis of Consumer Complaints (May 2025)
Analysis of Consumer Complaints (Apr 2025)
Analysis of Consumer Complaints (Mar 2025)
Analysis of Consumer Complaints (Nov 2024)
Analysis of Consumer Complaints (Oct 2024)
Analysis of Consumer Complaints (Sep 2024)
Analysis of Consumer Complaints (Aug 2024)
Analysis of Consumer Complaints (July 2024)
Analysis of Consumer Complaints (June 2024)
Analysis of Consumer Complaints (May 2024)
Analysis of Consumer Complaints (April 2024)
Analysis of Consumer Complaints (March 2024)
Analysis of Consumer Complaints (February 2024)
Analysis of Consumer Complaints (January 2024)
Analysis of Consumer Complaints (December 2023)
Analysis of Consumer Complaints (November 2023)
Analysis of Consumer Complaints (October 2023)
Analysis of Consumer Complaints (September 2023)
Analysis of Consumer Complaints (August 2023)
Analysis of Consumer Complaints (July 2023)
Analysis of Consumer Complaints (June 2023)
Analysis of Consumer Complaints (April 2023)
Analysis of Consumer Complaints (March 2023)
Analysis of Consumer Complaints (February 2023)
Analysis of Consumer Complaints (January 2023)
Analysis of Consumer Complaints (December 2022)
Analysis of Consumer Complaints (November 2022)
Analysis of Consumer Complaints (October 2022)
Analysis of Consumer Complaints (September 2022)
Analysis of Consumer Complaints (August 2022)
Analysis of Consumer Complaints (July 2022)
Analysis of Consumer Complaints (June 2022)
Analysis of Consumer Complaints (May 2022)
Analysis of Consumer Complaints (April 2022)
Analysis of Consumer Complaints (March 2022)
Analysis of Consumer Complaints (February 2022)
Analysis of Consumer Complaints (January 2022)
Analysis of Consumer Complaints (December 2021)
Analysis of Consumer Complaints (November 2021)
Analysis of Consumer Complaints (October 2021)
Analysis of Consumer Complaints (September 2021)
Analysis of Consumer Complaints (August 2021)
Analysis of Consumer Complaints (July 2021)