November 06, 2009

Condition of CNIC Copy for SIM Data Correction Removed to Facilitate Mobile Users

Islamabad: Pakistan Telecommunication Authority (PTA), in order to facilitate mobile users seeking correction in their SIM data, has removed the  condition of CNIC copy being provided by the consumers.

Presently, extensive monitoring of the “SIM Information System – 668” is being carried out after its successful deployment throughout the country. In view of difficulties of consumers of far flung areas to approach Customer Services Centers (CSCs), designated franchisees of each mobile company were also permitted to only receive the complaints pertaining to “668” and forward the same to concerned company for correction/deletion/regularization of SIM data, as the case may be.

However, in order to facilitate both CSCs/franchisees and consumers to handle and process maximum number of complaints in short span of time, provision of copy of CNIC by consumers has been removed. Consumers are now required to fill the undertaking form prior to which they have to show their original CNIC to the representative of CSC/Franchisee. The irregular SIMs registered against complainant’ CNIC shall then be immediately removed  from his/her name.

Furthermore, with a view to facilitate mobile companies to cope up with the rush at Customers Services Centers/Franchisees and to effectively handle/resolve the complaints pertaining to “SIM Information System – 668”, an optional permission to mobile operators is being given to allow online facility to correct the customers’ antecedents and get the SIMs registered in their names through the procedure of “Activation of SIMs After Verification 789” by calling the helpline of respective mobile company. However, this facility is only meant/valid for those SIMs on which at least one warning SMS for correction of antecedents has been received, whereas all other users would visit CSC or designated franchises personally for correction of data.


Khurram A. Mehran

Director (PR)