Consumer Protection

Functions:

This Division is responsible for addressing of telecom consumer complaints made to the Authority through various means like Complaint Management System, Toll Free Number, Telephone, Fax, E-mail, Web mail & through post. CP also carry out analysis of consumer complaints with a view to isolate key problem areas and their rectification from the telecom operators. They aim to gauge the pulse of telecom consumers with a view to pursue matters with the industry to achieve maximum consumer satisfaction. CP playing proactive role in taking up issues that are found to be violating consumer provisions given in the Telecom Act and PTA regulations and to take measures against practices that may harm consumer interests in accordance with law. CP also identify Regulatory mechanism for larger consumer protection in telecom sector.

Contact Details: