June 06, 2011

Chairman PTA visited customer service centers

chairman pta visiting telenor customer services


Islamabad: Chairman Pakistan Telecommunication Authority (PTA) Dr. Mohammed Yaseen visited Ufone Call Center located at Sector I-9 Islamabad and Telenor Customer Service Center, Maal Road Rawalpindi to check the various services offered to the consumers by the operators. During the visit, he enquired about “electronic re-verification 668 system” functioning and about the consumers satisfaction level during the procedure of new SIM activation and verification.

On this occasion, Chairman interacted with mobile users present at the Telenor CSC for the correction of their SIMs data and other services. He also enquired about the electronic re-verification process from the customers. Mobile customers apprised him about their issues regarding correction of SIMs data. He also talked to the Customer Services staff and they informed him about the procedures they were following to support the customers. Senior representatives of concerned mobile operators were also present on this occasion.

It is part of PTA’s effort for electronic re-verification of all mobile users through SIM Information System – 668. During all the phases of cleaning of mobile subscribers’ data, a total of 16.2 million unregistered/unverified SIMs/ mobile connections have been blocked till date. In the second week of the process of intelligent blocking, 0.858 million mobile connections were blocked. Out of these, 0.544 million mobile connections were re-activated through 789 i.e. verifying their antecedents through NADRA’s Database.

It is also important to mention here that for the best interest of consumers’, PTA has made the service of 668 free of charge where consumer can know the count of SIMs of each mobile company registered against his CNIC by sending his CNIC number to 668 through SMS. Purpose of initiating blocking that too in phased manner is to assist mobile users with one more chance to correct the antecedents of their mobile connections. A web-link on PTA website www.pta.gov.pk is also available for the assistance of customers in this regard. Any subscriber from within or outside the country can also know number of SIMs issued against his/her CNIC through this link. Chairman PTA is personally monitoring the whole exercise.


Khurram A. Mehran

Dir (PR)