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      • Unauthorized Use of Signal Boosters
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Contact Details of Telecom Licenses

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Contact Details of Telecom Licenses

If you are a telecom consumer and if you are not satisfied with services being provided by your respective telecom service provider, you can lodge a complaint on the contact modes provided below:

Important! For further information regarding nature of telecom complaints and procedure of lodging complaints, please visit the link for Frequently Asked Questions (FAQs).

Modes Of Lodging Of Consumer Complaints Of Telecom Licensees

Details of modes of lodging of Consumer Complaints of M/s Ufone

Help Line Dial 333 or 111 333 100
Fax 111 333 900
Post Ufone Cops House, Plot No.316, Street No.4,Sector I-9/3, Islamabad. Head Office: 13-B, Sector F-7, Islamabad.
Email customercare@ufonegsm.net
Web Form customer can visit website http://www.ufone.com and log the complaints/feedback tab

 

Details of modes of lodging of Consumer Complaints of M/s CMPAK ZONG

Help Line

111-222-111

Call Center Helpline

310

Email

customerservices@zong.com.pk , customercare@zong.com.pk

Snail Email

Plot # 47, Kuri Road, National Park Road, Chak Shahzad, Islamabad.

Fax

111-031-031

 

Details of modes of lodging of Consumer Complaints of M/s WaridTel

Call Centre Helpline

321 (Warid Mobile), 111-111-321 (Land Line)

Fax

042-111-111-322

Post

PO Box 3321, Lahore

Email

customerservice@waridtel.com

Web Form

Nil

 

Details of modes of lodging of Consumer Complaints of M/s Jazz

UAN

111 Mobile 051-111-300-300 051-111-300-300 FREE

Call Centre Helpline

021-111-300-300 021-111-300-300 FREE, 042-111-300-300

Sales & Service Centers

P.O.Box Number 6246 GPO Lahore Cantt.

Email

customercare@mobilink.net

Web Chat

www.mobilinkgsm.com

Fax

042-111-301-301

 

Details of modes of lodging of Consumer Complaints of M/s Telenor

UAN

Dialing (021-042-051) 111-345-100 from any PTCL Mobile Number

Call Centre Helpline

Dialing 345 from any Telenor Subscription

Sales & Service Centers

Any Telenor official Walk in Center/Franchisee

Email

telenor345@telenor.com.pk

Snail Mail

PO BOX 345, Main GPO Mall Road, Lahore

Fax

(021-042-051) 111-345-200

Official Website

http://www.telenor.com.pk and http://www.djuice.com.pk

Web Self Care Service

http://wss.telenor.com.pk/WSC/app/

 

Details of modes of lodging of Consumer Complaints of M/s PTCL

Call Centre Helpline

 Dial 1218 and 1236

Email

complaints.suggestions@ptcl.net.pk

Web Form

 www.ptcl.com.pk/contactusc.php?NID=107

Region

Contact

Postal Address

Hyderabad

022-2783063

Office of RGM PTCL Hyderabad, CTO Compound,near Gul Center, Hyderabad

Sukkar

071-5626973

Main Telephone Exchange Central-I,Near Railway Station Sukkur

Gujranwala

055-3891313

Alam Chowk Telephone Exchange Hafizabad Road, Gujranwala

Faisalabad

041-2601245

Faisalabad Telecom Region, Central Telephone Exchange, Opposite Chiniot Bazar

Peshawar

091-5270044

1-The Mall Telephone House, Peshawar Cantt

Lahore

042-37234424 

Service Support Center, CTH Building, Opposite GPO, Mcload Road,Lahore

Karachi 

021-35841191

Service Support Center, Room # 10, EVP Office Ground Floor, Hatim Alvi Road,Clifton Karachi

Islamabad

051-2877242

General Manager A/N (Ops) ITR, Telephone House,F-5/1,Islamabad

Quetta

081-2838111

Room No.126,Admin Block,PTCL Office,Jafar Khan Jamali Road,Quetta

Rawalpindi

051-5563461

RGM PTCL,Rawalpindi Telecom Region,Near Cantt Exchnage, Kashmir Road,Rawal Pindi Cantt

Multan

061-4547700

Regional General Manager PTCL-4 Mall Road,Multan Cantt

 

Details of modes of lodging of Consumer Complaints of M/s NTC

NTC Region

Telephone / Fax / Address / Email

Area of Jurisdiction

Directorate

Quetta Region

T: 081-9201313

F: 081-9202666

D.E Phone NTC Jaffar Khan Jamali, Road,Quetta
muhammad.farhan@ntc.org.pk

Quetta,Sibi

Regional Director Quetta
Saadat Ullah Khan

Ph. 081-9202151.
Fax 081-9202153saadatullah.khan@ntc.org.pk

Peshawar Region

T: 091-9212221

F: 091-9212345

D.E Phone Cantt NTC  Peshawar (Mr. Muhammad Ilyas)

muhammad.ilyas@ntc.org.pk

Peshawar

Regional Director
Mr. Basir Ahmed

Ph. 091-9211111
Fax.091-9211011basir.ahmad@ntc.org.pk

T: 091-9211175

F: 091-9211177

D.E(D.I.Khan) NTC Mux Hall city Exchange Peshawar

alauddin@ntc.org.pk

Kohat,Bannu,D.I.Khan

T: 091-9211222

F: 091-9213221

D.E (Phone)NTC Microwave Station Warsak Road Peshawar

noor.hakim@ntc.org.pk 

Charsada,Cherat,Nowshera,Mardan,
Timergara & Saidu Shrif

Islamabad Region

T: 051-9261755

F: 051-9261776

D.E (Phone )1-C ,Regional HQs,2nd Floor, sector F-5/1, Islamabad 

zahid.mehmood@ntc.org.pk

Sector E-7, G-6,G-7,F-6,F-7,F-5,G-5

Regional Director
Mr. Muhammad Irfan

Ph .051-9262266
Fax 051-9261721muhammad.irfan@ntc.org.pk

T: 051-9204000

F: 051-9204001

D.E (Phone )F-8 ,Regional HQs,2nd Floor, sector F-5/1, Islamabad 

jalal.bangash@ntc.org.pk

Sector G-8, F-8, G-9, F-9, E-8,
E-9, F-11, F-10, G-11, G-10, H-9,
H-10,I-8, I-9, I-10, H-12, H-11,I-12

T: 051-9270850

F: 051-9270808

D.E (Phone) Defence NTC ,Kashmir Road,Rwp Cantt, opposite CSD Head Office 

khushnood.alam@ntc.org.pk

 DHA phase I,Phase II,Phase III, Rawat,
Satallite Town, I-14,G-15,  Rawalpindi
Cannt,  chaklala,Westridge,KRL

T: 051-9273991

F: 051-9273992

D.E (Phone )Rural NTC ,Kashmir Road,Rwp Cantt, opposite CSD Head Office 

Murree,Khuta,Mianwali,chashma, Abbottabad,Mansehra,Attock,
Kamra, Taxila

Lahore Region 

T: 042-99203536

F: 042-99203535

NTC Regional Office,6-Race Course Road Lahore 

usman.mahmood@ntc.org.pk

Lahore,Shiekhupura,Kasur 

Regional Director
Mr.Amjad Ikram Khan

Ph.04299201235
Fax 04299201236amjad.ikram@ntc.org.pk

T: 041-9201234

F: 041-9201235

D.E(Phone) NTC Microwave Tower Tariqabad Faisalabad 

muhammad.rashid@ntc.org.pk

Faisalabad,Sargodha,Gujra,Jhang,
Jaranwala,Sumandari, Chinyot,
Khuranwala. 

T: 055-9200001

F: 055-9200009

D.E(Phone) Old Carrier Hall Near GPO, Central Exchange Gujranwala

muhammad.altaf@ntc.org.pk

Gujranwala,sialkot,Gujrat,
Kaharien Jhelum,Daska

Multan Region

T: 061-9200012

F: 061-9200011

D.E(Phone)Multan NTC Central Telephone Exchnage,Near Dera Adda Chowk Multan 

muhammad.saeed@ntc.org.pk

Multan,D.G.Khan,Okara,Muzaffargarh,
Borawala,Bhakkar, Sahiwal,Arif Wala 

Regional Director NTC Multan Mr.Saeed

Ph.061-9200012
Fax.061-9200011muhammad.saeed@ntc.org.pk

T: 061-9200015

F: 061-9200016

D.E(Phone) Bahawalpur, NTC Central Telephone Exchnage,Near Dera Adda Chowk Multan

qaiser.shehzad@ntc.org.pk

Bahawalpur ,Lodhran, Rahim Yar Khan,Bahawalnagar,Chitiyan 

Karachi Region

T: 021-99230052

F: 021-99230051

D.E(Phone) NTC Pak Capital Exchange Karachi

ilyas.ansari@ntc.org.pk

Nizimabad,Azizabad,Gulshan Iqbal,Pak Capital,Masroor,Manora

Regional Director
Mr.Anwar Ahmed

Ph. 021-92248855
Fax. 021-99248833anwar.khan@ntc.org.pk

T: 021-99248885

F: 021-99248886

D.E(Phone) KAP -I Old Exchange Building Regional NTC HQ Karachi 

anwar.ahmad@ntc.org.pk

Millar Cannt,Karachi, Airport, Port
Qasim, Karsaz NED 

T: 021-99205500

F: 021-99205544

D.E(Phone) Cantt NTC Karachi

farhan.ahmed@ntc.org.pk

Karachi Cantt

T: 022-9200023

F: 022-9200024

D.E(Phone) NTC Central Exchange,Gul center,Hyderabad 

atta.malik@ntc.org.pk

Hyderabad,Mirpur Khas,
Nawabshah,Thatta

T: 071-9310021

F: 071-9310099

DE(Phone)NTC Microwave Station Bhoosa Lane,Sukkur

deedar.hussain@ntc.org.pk

Sukkur,Khairpur,Shikarpur,
Larkana,Dadu

 

Details of modes of lodging of Consumer Complaints of M/s World Call

UAN

111 111 965

Call Centre Helpline

WLL Service 109

 

Sales & Service Centers

City

CCC Addresses

Lahore

Shop # 6 Tahawar Plaza Main Boulevard Gulberg Lahore, Pakistan

Lahore

Shop # 6 Tahawar Plaza Main Boulevard Gulberg Lahore, Pakistan.

Lahore

RB – 4 Ground Floor Awami Complex Usman Block (Nearest Landmark: Behind Muslim Commercial Bank) Lahore, Pakistan.

Lahore

210 Ravi Block, Allama Iqbal Town, Lahore, Pakistan.                    

Lahore

Suite # 22-23  Cantt Board Plaza, Tufail Road, Lahore Cantt, Lahore, Pakistan.

Lahore

Shop # 4, X-Block Sector Market near DHA Employee Flats Phase 3, DHA, Lahore, Pakistan.

Gujranwala

Mukkaram Plaza, 4th Floor, Main Market (Near Children Park) Model Town, Gujranwala, Pakistan.

Peshawer

Flat 1-A Commercial Building Opposite Spinzer Plaza University Road Peshawar, Pakistan.

Faisalabad

4th Floor Faisal Centre ChenOne Road people Colony Faisalabad, Pakistan.

Multan

Shop No 35-Khan Center Abdali Road Multan, Pakistan.

Karachi

Suite # 310, The Plaza, Ground Floor, Block # 5, Clifton, Karachi, Pakistan.

Karachi

Opposite FTC building Main Shahra-e-Faisal 2nd Floor,Fayyaz Centre, Karachi, Pakistan.

Karachi

Shops No. 34, 35 & 36, Ground Floor, Block 9, KDA Scheme # 24, Gulshan e Iqbal, Karachi, Pakistan.

Karachi

Back Side of Officer Mess PAF Masroor Base, Karachi, Pakistan.

Email

support@worldcall.pk

Snail Mail

Lahore: 4th Floor, 1 - Aibak Block New Garden Town Barkat Market Lahore, Pakistan.
Karachi: Suite: 317, G7, 3rd Floor, The Plaza Do Talwar Clifton, Karachi, Pakistan.

Fax

0423-5755231

 

Details of modes of lodging of Consumer Complaints of M/s Telecard

Contact Center / Help Line

021-111-222-123, Go-Postpaid-110, Go-Prepaid-1223344

WLL Subscriber

109

Post

7th Floor, World Trade Center 10-Kh, Roomi, Clifton Karachi.

Email

customerservices@telecard.com.pk

Web Form

http://gocdma.com.pk/low/feedback

Fax

021-35867850

 

Details of modes of lodging of Consumer Complaints of M/s Link Direct

Contact Center / Help Line

111-300-369 or 369

Post

NTO Building Mobilink,44-A, Block-6,PECHS,Main Shahrah-e-Faisal, Karachi

Email

care@mobilinkinfinity.com

Web Form

www@mobilinkinfinity.com

Fax

021-4328557, 9

 

Details of modes of lodging of Consumer Complaints of M/s Link dot Net

Contact Center

042-111-600-111

Post

6-Usman Block, Awami Complex, New Garden Town, Lahore

Email

info@link.net.pk

Web Form

N/A

Fax

042-35940152

 

Details of modes of lodging of Consumer Complaints of M/s Wi-Tribe

UAN

051-111-287-727

Call Centre Helpline

111-187-423

Sales & Service Centers

Islamabad, Rawalpindi, Lahore, Faisalabad & Karachi (addresses available on website wi-tribe.pk)

Email

socialcare@wi-tribe.pk

Snail Mail

 

Fax

051-2817280

 

Details of modes of lodging of Consumer Complaints of M/s Wateen

UAN

111-365-111

Call Centre Helpline

111-365-111

 

Sales & Service Centers

 

Sr#

Sale Channel (CSC, Franchisee, Retailer

City Name

Complete Address

1

CREATIVE MINDS

Lahore

Shop No. 11, Ground Floor, 43 Eden Center, Jail Road, Near Mozang, Lahore

2

FM Telecom

Lahore

3Nil Sector B1 College Road Township

3

M&M.Com

Lahore

255-H2, Near Khokhar Chowk, Johar Town, Lahore

4

Firelinks Communication

Lahore

8, Davis Road, Oppose Ambassador Hotel, Near Ufone franchise, Lahore

5

Nemat Communication

Lahore

1-B, Adjacent to Warid Franchise,Opposite Model town

Park, Model Town, Lahore

6

IBN Jauzi Communication

Lahore

13G AlRehman Business Center Near Firdous Market Gulberg3 Lahore

7

NOBEL Communication

Lahore

146 Al-Khalid market, near Post office, GT road Baghbanpura Lahore

8

Sunny Impex3

Gujranwala

Near Sheikh Younas Shell Petrol Pump, Opp. Haidry Under Pass, GT Road, Gujranwala

9

IBN Jauzi Communication

Gujrat

IBN Communications, Rehman Shaheed Road, Jinnah Supper Market, Opposite Yar CNG, Gujrat

10

Sunny Impex

Gujrat

Rasheed Plaza, adjacent Spring Onions Fastfood resturarnt, Prince Chowk, Gujrat

11

Sunny Impex2

Mandibahauddin

Al Ghani Center, Opposite Civil Hospital, Mandi Bahaudin

12

Dart Express

Narowal

Opposite Khush Hali Bank, Circular Road, Narowal

13

Batha Telecom

Sargodha

Aal-E-Ahmad Shopping Mall, adjacent to Mobilink Business Center, University Road, Sargodha

14

IBN Jauzi Communication

Sargodha

Main Girls College Road Block# 17 Near School number 1 Junior Section

15

Bokhari communication

Sargodha

Ihsan City, Shama Chowk, Old Civil Line, Near Club Road, Sargodha

16

Medex

Sheikhupura

Shop No 6,7 Al- Wasay Shopping Center, stadium park Ghang Road, Near Gol Masjid,  Sheikhupura

17

Dart Express

Sialkot

17-Paris Road, Near Bank of Punjab, Sialkot

18

Veer telecom

Sialkot

Veer Telecom Chowk Allama Iqbal Opposite Shell Petrol Pump,  Sialkot

19

ZamZam Telecom

Multan

Opposite High Court Gate # 2, near KFC, Old Bahawalpur Road, Multan Cantt, Multan

20

Emerging Trends

Sahiwal

99, Main Fareed Town Road, Behind Commissioner Office, Sahiwal

21

Emerging Trends

PakPattan

Sair Gah Road near Fareediya Degree College, Pakpatan

22

Alnahyan Telecom

Okara

Plot # 110, Opposite Christ Church School, Church Road, Okara

23

Mashllah Com

Bahawalpur

Shop # 16,17,18, New Cantt Plaza,

 Near Cantonment Park, Model town A, Bahwalpur

24

Com Tel

Rahim Yar Khan

5 Faisal road, near Railway Station and Comptech Computers, Rahim Yar Khan

25

IBN Jauzi Communication

Hafizabad

Qazi Market, Jalal pur road, church

chowck , opposite city police station,Hafizabad

26

Alayna Communication

Karachi

53-C Badar-11, Commercial Area, Opposite Daily Dubai Restaurant, Phase V DHA Karachi

27

A.A Telecom

Karachi

A-1 Shah Faisal Plaza, Block-B, North Nazimabad, adjacent to warid Franchise, near National Bank, Karachi

28

Syed Network

Karachi

Shop # 1,Falaknaz Arcade 2,Shahrah-e-Faisal near

Airport Police Station, Karachi

29

Jugno Solution

Karachi

FL-3/10, Block-5, Near Mr.Burger Main Rashid Minhas Road Gulshan-e-Iqbal, Karachi

30

Nazar Telecom

Karachi

Shop # 2, Building # 12-A, Block-2, P.E.C.H.S, near Norani Kabab, Opposite HBL Bank, Main

Sharah-e- Qaideen,Karachi

31

Huda Telecom

Karachi

Shop # JM-4/914/G1, Guru Mandir Chorangi, Near HBL Bank, Karachi

32

IBN Jauzi Communication

Islamabad

IBN Jauzi Communication, 4-B Cresent Plaza F-10 Markaz Islamabad

33

Communicators Globe

Rawalpindi

Crown Plaza Shop No.1 Ground Floor Near KFC Commercial market Chandni Chowk Rawalpindi

34

Pearl Communication

Abbotabad

Main Mansehra Road opposite Daewoo Mezail Chowk Bus Stand Mandian, Abbotabad

35

Base Communication

Jehlum

Base Communication, Qureshi Plaza GTS Chowk, Jhelum

 

Email

customercare@wateen.com

Snail Mail

4th Floor, New Auriga Centre,Main Boulevard, Gulberg II, Lahore, Pakistan.

Fax

04238389999

 

Details of modes of lodging of Consumer Complaints of M/s Dialog

Contact Centers

051-111-450-450 & 0800-00450

Post

6-Usman Block, Awami Complex, New Garden Town, Lahore.

Email

snober.butt@diallog.com.pk

Web Form

www.diallog.com.pk

Fax

051- 2272176

 

Details of modes of lodging of Consumer Complaints of M/s Nayatel

Contact Center / Help Line

051-111 11 44 44

Post

73-E, GD Arcade, Fazl Ul Haq Road, Blue Area, Islamabad

Email

support@nayatel.com

Web Form

www.nayatel.com

Fax

051-8310100

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