Contact Details of Telecom Licenses

If you are a telecom consumer and if you are not satisfied with services being provided by your respective telecom service provider, you can lodge a complaint on the contact modes provided below:

Important! For further information regarding nature of telecom complaints and procedure of lodging complaints, please visit the link for Frequently Asked Questions (FAQs).

Modes Of Lodging Of Consumer Complaints Of Telecom Licensees

Details of modes of lodging of Consumer Complaints of M/s Ufone

Help Line	Dial 333 or 111 333 100
Fax	111 333 900
Post	Ufone Cops House, Plot No.316, Street No.4,Sector I-9/3, Islamabad. Head Office: 13-B, Sector F-7, Islamabad.
Email	customercare@ufonegsm.net
Web Form	customer can visit website http://www.ufone.com and log the complaints/feedback tab

Details of modes of lodging of Consumer Complaints of M/s CMPAK ZONG

Help Line	111-222-111
Call Center Helpline	310
Email	customerservices@zong.com.pk , customercare@zong.com.pk
Snail Email	Plot # 47, Kuri Road, National Park Road, Chak Shahzad, Islamabad.
Fax	111-031-031
Sales & Service Centers
Islamabad	CMPak Office Jinnah Avenue Blue Area Islamabad
Rawalpindi	PLOT#104-105 , Hafeez Center. Opposite City Center Bank Road Rawalpindi
Peshawar	Burjaman Centre, University Road, Peshawar
Jehlum	Empire plaza, near Ladi's Mart, machine mohallah #3, JADA Road Jhelum
Abbotabad	Abbotabad Business complex, Supply Bazar, Manshera road- Abbotabad
Mardan	Plot # 07, Survey number 128, Mall road- Mardan
Gilgit	Near Shaheen Hotel, Airport road-Gilgit
Quetta	CMPAK Office Near Fayyaz Lab, Jinnah Road- Quetta
Sukkur	Shop # 421-422.C Minara Road Sukkur
Karachi Gulshan	Gulshan-e-Iqbal Opposite Batul Mukaram Masjid. Karachi
Hyderabad	19-20/2 B/2 Auto Bhan Road Near Petrol Pump, Hyd Railway ECSL, shop # 05. Hyderabad
Karachi North Nazimabad	D-02,Block-D,Sector No-2,North Nazimabad Haidry Karachi
Sialkot	Lucid Tower, Opposite Christian Hospital Paris Road, Sialkot
Gujranwala	Near Traffic Police Office, GT Road, Gujranwala
Lahore	Big City, Shop No G 59 & 60. 3-E-2, Mian Boulevard. Gulberg III. Lahore
Gujrat	Rehman Centre, Near Govt. College for Women, Fawara Chowk, Gujrat.
Lahore Railway	Plot#1, khasara#8317/7917/7 McLeod Road, Opposite Metro Hotel, near railway station, Lahore
Faisalabad	Lucky Plaza, 213 Main Susan Road. Faislabad
Multan	Multan Arcade, Main Katchery Road Multan
D.G Khan	Shop# 48 & 49, Block 1-Azmat Road-DG Khan
Sargodha	Parhar Plaza, Railway Road Sargodha
Sahiwal	511/BVII, Jail Road, Civil Lines. Sahiwal

Details of modes of lodging of Consumer Complaints of M/s WaridTel

Call Centre Helpline	321 (Warid Mobile), 111-111-321 (Land Line)
Fax	042-111-111-322
Post	PO Box 3321, Lahore
Email	customerservice@waridtel.com
Web Form	Nil

Details of modes of lodging of Consumer Complaints of M/s Mobilink

UAN	111 Mobile 051-111-300-300 051-111-300-300 FREE
Call Centre Helpline	021-111-300-300 021-111-300-300 FREE, 042-111-300-300
Sales & Service Centers	P.O.Box Number 6246 GPO Lahore Cantt.
Email	customercare@mobilink.net
Web Chat	www.mobilinkgsm.com
Fax	042-111-301-301

Details of modes of lodging of Consumer Complaints of M/s Telenor

UAN	Dialing (021-042-051) 111-345-100 from any PTCL Mobile Number
Call Centre Helpline	Dialing 345 from any Telenor Subscription
Sales & Service Centers	Any Telenor official Walk in Center/Franchisee
Email	telenor345@telenor.com.pk
Snail Mail	PO BOX 345, Main GPO Mall Road, Lahore
Fax	(021-042-051) 111-345-200
Official Website	http://www.telenor.com.pk and http://www.djuice.com.pk
Web Self Care Service	http://wss.telenor.com.pk/WSC/app/

Details of modes of lodging of Consumer Complaints of M/s PTCL

Call Centre Helpline		Dial 1218 and 1236
Email		complaints.suggestions@ptcl.net.pk
Web Form		www.ptcl.com.pk/contactusc.php?NID=107
Region	Contact	Postal Address
Hyderabad	022-2783063	Office of RGM PTCL Hyderabad, CTO Compound,near Gul Center, Hyderabad
Sukkar	071-5626973	Main Telephone Exchange Central-I,Near Railway Station Sukkur
Gujranwala	055-3891313	Alam Chowk Telephone Exchange Hafizabad Road, Gujranwala
Faisalabad	041-2601245	Faisalabad Telecom Region, Central Telephone Exchange, Opposite Chiniot Bazar
Peshawar	091-5270044	1-The Mall Telephone House, Peshawar Cantt
Lahore	042-37234424	Service Support Center, CTH Building, Opposite GPO, Mcload Road,Lahore
Karachi	021-35841191	Service Support Center, Room # 10, EVP Office Ground Floor, Hatim Alvi Road,Clifton Karachi
Islamabad	051-2877242	General Manager A/N (Ops) ITR, Telephone House,F-5/1,Islamabad
Quetta	081-2838111	Room No.126,Admin Block,PTCL Office,Jafar Khan Jamali Road,Quetta
Rawalpindi	051-5563461	RGM PTCL,Rawalpindi Telecom Region,Near Cantt Exchnage, Kashmir Road,Rawal Pindi Cantt
Multan	061-4547700	Regional General Manager PTCL-4 Mall Road,Multan Cantt

Details of modes of lodging of Consumer Complaints of M/s NTC

NTC Region	Telephone / Fax / Address / Email	Area of Jurisdiction	Directorate
Quetta Region	T: 081-9201313 F: 081-9202666 D.E Phone NTC Jaffar Khan Jamali, Road,Quetta muhammad.farhan@ntc.org.pk	Quetta,Sibi	Regional Director Quetta Saadat Ullah Khan Ph. 081-9202151. Fax 081-9202153saadatullah.khan@ntc.org.pk
Peshawar Region	T: 091-9212221 F: 091-9212345 D.E Phone Cantt NTC Peshawar (Mr. Muhammad Ilyas) muhammad.ilyas@ntc.org.pk	Peshawar	Regional Director Mr. Basir Ahmed Ph. 091-9211111 Fax.091-9211011basir.ahmad@ntc.org.pk
	T: 091-9211175 F: 091-9211177 D.E(D.I.Khan) NTC Mux Hall city Exchange Peshawar alauddin@ntc.org.pk	Kohat,Bannu,D.I.Khan
	T: 091-9211222 F: 091-9213221 D.E (Phone)NTC Microwave Station Warsak Road Peshawar noor.hakim@ntc.org.pk	Charsada,Cherat,Nowshera,Mardan, Timergara & Saidu Shrif
Islamabad Region	T: 051-9261755 F: 051-9261776 D.E (Phone )1-C ,Regional HQs,2nd Floor, sector F-5/1, Islamabad zahid.mehmood@ntc.org.pk	Sector E-7, G-6,G-7,F-6,F-7,F-5,G-5	Regional Director Mr. Muhammad Irfan Ph .051-9262266 Fax 051-9261721muhammad.irfan@ntc.org.pk
	T: 051-9204000 F: 051-9204001 D.E (Phone )F-8 ,Regional HQs,2nd Floor, sector F-5/1, Islamabad jalal.bangash@ntc.org.pk	Sector G-8, F-8, G-9, F-9, E-8, E-9, F-11, F-10, G-11, G-10, H-9, H-10,I-8, I-9, I-10, H-12, H-11,I-12
	T: 051-9270850 F: 051-9270808 D.E (Phone) Defence NTC ,Kashmir Road,Rwp Cantt, opposite CSD Head Office khushnood.alam@ntc.org.pk	DHA phase I,Phase II,Phase III, Rawat, Satallite Town, I-14,G-15, Rawalpindi Cannt, chaklala,Westridge,KRL
	T: 051-9273991 F: 051-9273992 D.E (Phone )Rural NTC ,Kashmir Road,Rwp Cantt, opposite CSD Head Office	Murree,Khuta,Mianwali,chashma, Abbottabad,Mansehra,Attock, Kamra, Taxila
Lahore Region	T: 042-99203536 F: 042-99203535 NTC Regional Office,6-Race Course Road Lahore usman.mahmood@ntc.org.pk	Lahore,Shiekhupura,Kasur	Regional Director Mr.Amjad Ikram Khan Ph.04299201235 Fax 04299201236amjad.ikram@ntc.org.pk
	T: 041-9201234 F: 041-9201235 D.E(Phone) NTC Microwave Tower Tariqabad Faisalabad muhammad.rashid@ntc.org.pk	Faisalabad,Sargodha,Gujra,Jhang, Jaranwala,Sumandari, Chinyot, Khuranwala.
	T: 055-9200001 F: 055-9200009 D.E(Phone) Old Carrier Hall Near GPO, Central Exchange Gujranwala muhammad.altaf@ntc.org.pk	Gujranwala,sialkot,Gujrat, Kaharien Jhelum,Daska
Multan Region	T: 061-9200012 F: 061-9200011 D.E(Phone)Multan NTC Central Telephone Exchnage,Near Dera Adda Chowk Multan muhammad.saeed@ntc.org.pk	Multan,D.G.Khan,Okara,Muzaffargarh, Borawala,Bhakkar, Sahiwal,Arif Wala	Regional Director NTC Multan Mr.Saeed Ph.061-9200012 Fax.061-9200011muhammad.saeed@ntc.org.pk
Multan Region	T: 061-9200015 F: 061-9200016 D.E(Phone) Bahawalpur, NTC Central Telephone Exchnage,Near Dera Adda Chowk Multan qaiser.shehzad@ntc.org.pk	Bahawalpur ,Lodhran, Rahim Yar Khan,Bahawalnagar,Chitiyan
Karachi Region	T: 021-99230052 F: 021-99230051 D.E(Phone) NTC Pak Capital Exchange Karachi ilyas.ansari@ntc.org.pk	Nizimabad,Azizabad,Gulshan Iqbal,Pak Capital,Masroor,Manora	Regional Director Mr.Anwar Ahmed Ph. 021-92248855 Fax. 021-99248833anwar.khan@ntc.org.pk
	T: 021-99248885 F: 021-99248886 D.E(Phone) KAP -I Old Exchange Building Regional NTC HQ Karachi anwar.ahmad@ntc.org.pk	Millar Cannt,Karachi, Airport, Port Qasim, Karsaz NED
	T: 021-99205500 F: 021-99205544 D.E(Phone) Cantt NTC Karachi farhan.ahmed@ntc.org.pk	Karachi Cantt
	T: 022-9200023 F: 022-9200024 D.E(Phone) NTC Central Exchange,Gul center,Hyderabad atta.malik@ntc.org.pk	Hyderabad,Mirpur Khas, Nawabshah,Thatta
	T: 071-9310021 F: 071-9310099 DE(Phone)NTC Microwave Station Bhoosa Lane,Sukkur deedar.hussain@ntc.org.pk	Sukkur,Khairpur,Shikarpur, Larkana,Dadu

Details of modes of lodging of Consumer Complaints of M/s World Call

UAN

111 111 965

Call Centre Helpline

WLL Service 109

Sales & Service Centers

City	CCC Addresses
Lahore	Shop # 6 Tahawar Plaza Main Boulevard Gulberg Lahore, Pakistan
Lahore	Shop # 6 Tahawar Plaza Main Boulevard Gulberg Lahore, Pakistan.
Lahore	RB – 4 Ground Floor Awami Complex Usman Block (Nearest Landmark: Behind Muslim Commercial Bank) Lahore, Pakistan.
Lahore	210 Ravi Block, Allama Iqbal Town, Lahore, Pakistan.
Lahore	Suite # 22-23 Cantt Board Plaza, Tufail Road, Lahore Cantt, Lahore, Pakistan.
Lahore	Shop # 4, X-Block Sector Market near DHA Employee Flats Phase 3, DHA, Lahore, Pakistan.
Gujranwala	Mukkaram Plaza, 4th Floor, Main Market (Near Children Park) Model Town, Gujranwala, Pakistan.
Peshawer	Flat 1-A Commercial Building Opposite Spinzer Plaza University Road Peshawar, Pakistan.
Faisalabad	4th Floor Faisal Centre ChenOne Road people Colony Faisalabad, Pakistan.
Multan	Shop No 35-Khan Center Abdali Road Multan, Pakistan.
Karachi	Suite # 310, The Plaza, Ground Floor, Block # 5, Clifton, Karachi, Pakistan.
Karachi	Opposite FTC building Main Shahra-e-Faisal 2nd Floor,Fayyaz Centre, Karachi, Pakistan.
Karachi	Shops No. 34, 35 & 36, Ground Floor, Block 9, KDA Scheme # 24, Gulshan e Iqbal, Karachi, Pakistan.
Karachi	Back Side of Officer Mess PAF Masroor Base, Karachi, Pakistan.

Email

support@worldcall.pk

Snail Mail

Lahore: 4th Floor, 1 - Aibak Block New Garden Town Barkat Market Lahore, Pakistan.
Karachi: Suite: 317, G7, 3rd Floor, The Plaza Do Talwar Clifton, Karachi, Pakistan.

Fax

0423-5755231

Details of modes of lodging of Consumer Complaints of M/s Telecard

Contact Center / Help Line	021-111-222-123, Go-Postpaid-110, Go-Prepaid-1223344
WLL Subscriber	109
Post	7^th Floor, World Trade Center 10-Kh, Roomi, Clifton Karachi.
Email	customerservices@telecard.com.pk
Web Form	http://gocdma.com.pk/low/feedback
Fax	021-35867850

Details of modes of lodging of Consumer Complaints of M/s Link Direct

Contact Center / Help Line	111-300-369 or 369
Post	NTO Building Mobilink,44-A, Block-6,PECHS,Main Shahrah-e-Faisal, Karachi
Email	care@mobilinkinfinity.com
Web Form	www@mobilinkinfinity.com
Fax	021-4328557, 9

Details of modes of lodging of Consumer Complaints of M/s Link dot Net

Contact Center	042-111-600-111
Post	6-Usman Block, Awami Complex, New Garden Town, Lahore
Email	info@link.net.pk
Web Form	N/A
Fax	042-35940152

Details of modes of lodging of Consumer Complaints of M/s Wi-Tribe

UAN	051-111-287-727
Call Centre Helpline	111-187-423
Sales & Service Centers	Islamabad, Rawalpindi, Lahore, Faisalabad & Karachi (addresses available on website wi-tribe.pk)
Email	socialcare@wi-tribe.pk
Snail Mail
Fax	051-2817280

Details of modes of lodging of Consumer Complaints of M/s Wateen

UAN

111-365-111

Call Centre Helpline

111-365-111

Sales & Service Centers

Sr#	Sale Channel (CSC, Franchisee, Retailer	City Name	Complete Address
1	CREATIVE MINDS	Lahore	Shop No. 11, Ground Floor, 43 Eden Center, Jail Road, Near Mozang, Lahore
2	FM Telecom	Lahore	3Nil Sector B1 College Road Township
3	M&M.Com	Lahore	255-H2, Near Khokhar Chowk, Johar Town, Lahore
4	Firelinks Communication	Lahore	8, Davis Road, Oppose Ambassador Hotel, Near Ufone franchise, Lahore
5	Nemat Communication	Lahore	1-B, Adjacent to Warid Franchise,Opposite Model town Park, Model Town, Lahore
6	IBN Jauzi Communication	Lahore	13G AlRehman Business Center Near Firdous Market Gulberg3 Lahore
7	NOBEL Communication	Lahore	146 Al-Khalid market, near Post office, GT road Baghbanpura Lahore
8	Sunny Impex3	Gujranwala	Near Sheikh Younas Shell Petrol Pump, Opp. Haidry Under Pass, GT Road, Gujranwala
9	IBN Jauzi Communication	Gujrat	IBN Communications, Rehman Shaheed Road, Jinnah Supper Market, Opposite Yar CNG, Gujrat
10	Sunny Impex	Gujrat	Rasheed Plaza, adjacent Spring Onions Fastfood resturarnt, Prince Chowk, Gujrat
11	Sunny Impex2	Mandibahauddin	Al Ghani Center, Opposite Civil Hospital, Mandi Bahaudin
12	Dart Express	Narowal	Opposite Khush Hali Bank, Circular Road, Narowal
13	Batha Telecom	Sargodha	Aal-E-Ahmad Shopping Mall, adjacent to Mobilink Business Center, University Road, Sargodha
14	IBN Jauzi Communication	Sargodha	Main Girls College Road Block# 17 Near School number 1 Junior Section
15	Bokhari communication	Sargodha	Ihsan City, Shama Chowk, Old Civil Line, Near Club Road, Sargodha
16	Medex	Sheikhupura	Shop No 6,7 Al- Wasay Shopping Center, stadium park Ghang Road, Near Gol Masjid, Sheikhupura
17	Dart Express	Sialkot	17-Paris Road, Near Bank of Punjab, Sialkot
18	Veer telecom	Sialkot	Veer Telecom Chowk Allama Iqbal Opposite Shell Petrol Pump, Sialkot
19	ZamZam Telecom	Multan	Opposite High Court Gate # 2, near KFC, Old Bahawalpur Road, Multan Cantt, Multan
20	Emerging Trends	Sahiwal	99, Main Fareed Town Road, Behind Commissioner Office, Sahiwal
21	Emerging Trends	PakPattan	Sair Gah Road near Fareediya Degree College, Pakpatan
22	Alnahyan Telecom	Okara	Plot # 110, Opposite Christ Church School, Church Road, Okara
23	Mashllah Com	Bahawalpur	Shop # 16,17,18, New Cantt Plaza, Near Cantonment Park, Model town A, Bahwalpur
24	Com Tel	Rahim Yar Khan	5 Faisal road, near Railway Station and Comptech Computers, Rahim Yar Khan
25	IBN Jauzi Communication	Hafizabad	Qazi Market, Jalal pur road, church chowck , opposite city police station,Hafizabad
26	Alayna Communication	Karachi	53-C Badar-11, Commercial Area, Opposite Daily Dubai Restaurant, Phase V DHA Karachi
27	A.A Telecom	Karachi	A-1 Shah Faisal Plaza, Block-B, North Nazimabad, adjacent to warid Franchise, near National Bank, Karachi
28	Syed Network	Karachi	Shop # 1,Falaknaz Arcade 2,Shahrah-e-Faisal near Airport Police Station, Karachi
29	Jugno Solution	Karachi	FL-3/10, Block-5, Near Mr.Burger Main Rashid Minhas Road Gulshan-e-Iqbal, Karachi
30	Nazar Telecom	Karachi	Shop # 2, Building # 12-A, Block-2, P.E.C.H.S, near Norani Kabab, Opposite HBL Bank, Main Sharah-e- Qaideen,Karachi
31	Huda Telecom	Karachi	Shop # JM-4/914/G1, Guru Mandir Chorangi, Near HBL Bank, Karachi
32	IBN Jauzi Communication	Islamabad	IBN Jauzi Communication, 4-B Cresent Plaza F-10 Markaz Islamabad
33	Communicators Globe	Rawalpindi	Crown Plaza Shop No.1 Ground Floor Near KFC Commercial market Chandni Chowk Rawalpindi
34	Pearl Communication	Abbotabad	Main Mansehra Road opposite Daewoo Mezail Chowk Bus Stand Mandian, Abbotabad
35	Base Communication	Jehlum	Base Communication, Qureshi Plaza GTS Chowk, Jhelum

Email

customercare@wateen.com

Snail Mail

4th Floor, New Auriga Centre,Main Boulevard, Gulberg II, Lahore, Pakistan.

Fax

04238389999

Details of modes of lodging of Consumer Complaints of M/s Dialog

Contact Centers	051-111-450-450 & 0800-00450
Post	6-Usman Block, Awami Complex, New Garden Town, Lahore.
Email	snober.butt@diallog.com.pk
Web Form	www.diallog.com.pk
Fax	051- 2272176

Details of modes of lodging of Consumer Complaints of M/s Nayatel

Contact Center / Help Line	051-111 11 44 44
Post	73-E, GD Arcade, Fazl Ul Haq Road, Blue Area, Islamabad
Email	support@nayatel.com
Web Form	www.nayatel.com
Fax	051-8310100