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      • Cellular Mobile
      • Long Distance & International
      • Local Loop
      • Class VAS Licenses
      • IoT LPWAN License
      • Infrastructure License
      • RBS Applications
      • List of Operators
      • Spectrum Allocation
      • TPSP - Information Memorandum
      • SOP
      • Forms
      • Fee Schedule
    • Interconnection
    • Code of Commercial Practice
    • Industry Services
      • Type Approval
        • Type Approval
        • DIRBS
        • COC Information
        • Mobile Device Manufacturing in Pakistan
        • Timeline for Services
      • Numbering
  • Consumer
    • Online Safety Guide
    • Consumer Guide
      • FAQs
      • List of Operators
    • Media Campaigns
      • Avoid Uploading Unlawful Content
      • Consumer Support Center
      • Get Your VPN Registered
      • Internet Provision Without License
      • Report Fraud Calls/SMSs
      • Unauthorized Use of Signal Boosters
    • Consumer Services
      • Type Approval NOC
      • Report Website/URL
      • Consumer Complaints
      • Stolen Mobile Search
      • SIM Information System
      • Biometric Verification System
    • Consumer Awareness
    • Beware of Phone Scams
      • Recognize Scams
      • Protect Yourself from Scams
    • Tariffs
    • QoS Survey
      • Cellular/Mobile
      • Fixedline Broadband
    • Online Content Information
    • Public Information Officer
  • Media Center
    • Press Releases
    • Tenders
    • News/Updates
    • Public Notices
    • Social Media Resources
    • Careers
    • Consumer Awareness Videos
  • Legislation
    • Act
    • Policies
    • Rules
    • Regulations
    • Regulatory Frameworks
    • Guidelines
  • Data & Research
    • Telecom Indicators
    • Consultation Papers
    • PTA-GSMA Courses
      • Introduction
      • Salient Features
      • Objectives
      • Course Catalogue
      • GSMA Online Courses
    • Publications
      • Annual Reports
  • Determinations
    • Authority’s Determinations
    • Officers Determinations
  • Cyber Security
    • Cyber Security Annual Reports
    • PTA Licensees
    • Security Audit Firms
    • Awareness
    • National CS Framework for Telecom
  • Gender Inclusion in ICTs
    • Gender Inclusion Strategy
      • Draft Strategy
      • Workshops
      • Survey
    • Digital Initiatives
    • International Collaborations
    • #Partner2Connect
    • International Women's Day
    • Press Releases

Consumer Protection

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Consumer Protection

Functions:

CP is responsible for registration & Redressal of telecom consumer complaints made to the Authority through Toll Free Number, Telephone, Fax, E-mail, Web mail & through post. CP&R also do analysis of consumer complaints with a view to isolate key problem areas and their rectification from the telecom operators. They aim to gauge the pulse of telecom consumers with a view to pursue matters with the industry to achieve maximum consumer satisfaction. CP playing proactive role in taking up issues that are found to be violating consumer provisions given in the Telecom Act and PTA regulations and to take measures against practices that may harm consumer interests in accordance with law. CP also identify Regulatory mechanism for larger consumer protection in telecom sector.

Contact Details:

Phone

Fax

+92 (51) 9203695

+92 (51) 2878127

  • Address: PTA Headquarters, Sector F- 5/1, Islamabad, Pakistan. 44000

  • Phone: 0800-55055

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