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Contact Details of Telecom Licensees
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Last Updated (Thursday, 11 April 2013) |
If you are a telecom consumer and if you are not satisfied with services being provided by your respective telecom service provider, you can lodge a complaint on the contact modes provided below:
(Please note: For further information regarding nature of telecom complaints and procedure of lodging complaints, please visit the link for Frequently Asked Questions (FAQs).
Modes of Lodging of Consumer Complaints of Telecom Licensees:
| 1. Details of modes of lodging of Consumer Complaints of M/s Ufone |
| Help Line |
Dial 333 or 111 333 100 |
| Fax |
111 333 900 |
| Post |
Ufone Cops House, Plot No.316, Street No.4,Sector I-9/3, Islamabad.
Head Office: 13-B, Sector F-7, Islamabad. |
| Email |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
| Web Form |
customer can visit website www.ufone.com and log the complaints/feedback tab. |
| 2. Details of modes of lodging of Consumer Complaints of M/s CM Pak |
| Call Centres |
Dial 310 or 111222111 |
| Fax |
051-111031031 |
| Post |
CMPak Limited, T.F Complex, 7 Mauve Area, G9/4. Islamabad. |
| Email |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
A live Chatting portal is being developed through which our customers can register their complaints. |
| 3. Details of modes of lodging of Consumer Complaints of M/s Warid Tel |
| Call Centres |
321 (Warid Mobile), 111-111-321 (Land Line) |
| Fax |
042-111-111-322 |
| Post |
PO Box 3321, Lahore |
| Email |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
| Web Form |
Nil |
| 4. Details of modes of lodging of Consumer Complaints of M/s Mobilink |
| Call Centres |
111 Mobile 051-111-300-300, 021-111-300-300, 042-111-300-300
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| Fax |
042-111-301-301 |
| Post |
P.O.Box Number 6246 GPO Lahore Cantt. |
| Email |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
http://www.mobilinkgsm.com/about/cmanual.php |
| 5. Details of modes of lodging of Consumer Complaints of M/s Telenor |
| UAN |
Dialing (021-042-051) 111-345-100 from any PTCL Mobile Number
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| Call Centre Helpline |
Dialing 345 from any Telenor Subscription
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| Sales & Service Centers |
Any Telenor official Walk in Center/Franchisee
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| Email |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Snail Mail |
PO BOX 345, Main GPO Mall Road, Lahore
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| Fax |
(021-042-051) 111-345-200 |
| Official Website |
www.telenor.com.pk and www.djuice.com.pk |
| Web Self Care Service |
http://wss.telenor.com.pk/WSC/app/ |
| 6. Details of modes of lodging of Consumer Complaints of M/s PTCL |
| Call Centre Helpline |
Dial 1218 and 1236
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| Email |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
www.ptcl.com.pk/contactusc.php?NID=107
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| Region |
Contact |
Postal Address |
|
Hyderabad
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022-2783063
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Office of RGM PTCL Hyderabad, CTO Compound,near Gul Center, Hyderabad
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Sukkar
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071-5626973
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Main Telephone Exchange Central-I,Near Railway Station Sukkur
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Gujranwala
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055-3891313
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Alam Chowk Telephone Exchange Hafizabad Road, Gujranwala
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Faisalabad
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041-2601245
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Faisalabad Telecom Region, Central Telephone Exchange, Opposite Chiniot Bazar
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Peshawar
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091-5270044
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1-The Mall Telephone House, Peshawar Cantt
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Lahore
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042-37234424
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Service Support Center, CTH Building, Opposite GPO, Mcload Road,Lahore
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Karachi
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021-35841191
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Service Support Center, Room # 10, EVP Office Ground Floor, Hatim Alvi Road,Clifton Karachi
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Islamabad
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051-2877242
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General Manager A/N (Ops) ITR, Telephone House,F-5/1,Islamabad
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Quetta
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081-2838111
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Room No.126,Admin Block,PTCL Office,Jafar Khan Jamali Road,Quetta
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Rawalpindi
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051-5563461
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RGM PTCL,Rawalpindi Telecom Region,Near Cantt Exchnage, Kashmir Road,Rawal Pindi Cantt
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Multan
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061-4547700
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Regional General Manager PTCL-4 Mall Road,Multan Cantt
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7. Detail of Modes of Lodging of Consumer Complaints of M/s NTC
| NTC Region |
Phone no. |
Fax No. |
Postal Address for lodging |
E-mail Address |
Area of Jurisdiction |
Directorate |
| Quetta Region |
081-9201313 |
081-9202666 |
D.E Phone NTC Jaffar Khan Jamali Road,Quetta |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Quetta,Sibi |
Regional Director Quetta Saadat ullah Khan Ph. 081-9202151. Fax 081-9202153
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Peshawar Region |
091-9212221 |
091-9212345 |
D.E Phone Cantt NTC Peshawar (Mr. Muhammad Ilyas) |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Peshawar |
Regional Director (Mr. Basir Ahmed Ph.091-9211111 Fax.091-9211011
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| 091-9211175 |
091-9211177 |
D.E(D.I.Khan) NTC Mux Hall city Exchange Peshawar |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Kohat,Bannu,D.I.Khan |
| 091-9211222 |
091-9213221 |
D.E (Phone)NTC Microwave Station Warsak Road Peshawar |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Charsada,Cherat,Nowshera,Mardan,Timergara & Saidu Shrif |
| Islamabad Region |
051-9261755 |
051-9261776 |
D.E (Phone )1-C ,Regional HQs,2nd Floor, sector F-5/1, Islamabad |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Sector E-7, G-6,G-7,F-6,F-7,F-5,G-5 |
Regional Director Mr.Muhammad Irfan Ph .051-9262266 Fax 051-9261721
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| 051-9204000 |
051-9204001 |
D.E (Phone )F-8 ,Regional HQs,2nd Floor, sector F-5/1, Islamabad |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Sector G-8, F-8, G-9, F-9, E-8, E-9, F-11,F-10, G-11, G-10, H-9, H-10,I-8, I-9, I-10, H-12, H-11,I-12 |
| 051-9270850 |
051-9270808 |
D.E (Phone) Defence NTC ,Kashmir Road,Rwp Cantt, opposite CSD Head Office |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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DHA phase I,Phase II,Phase III, Rawat, Satallite Town, I-14,G-15, Rawalpindi Cannt, chaklala,Westridge,KRL |
| 051-9273991 |
051-9273992 |
D.E (Phone )Rural NTC ,Kashmir Road,Rwp Cantt, opposite CSD Head Office |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Murree,Khuta,Mianwali,chashma, Abbottabad,Mansehra,Attock, Kamra, Taxila |
| Lahore Region |
042-99203536 |
042-99203535 |
NTC Regional Office,6-Race Course Road Lahore |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Lahore,Shiekhupura,Kasur |
Regional Director Mr.Amjad Ikram Khan ph.04299201235 Fax 04299201236
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
| 041-9201234 |
041-9201235 |
D.E(Phone)NTC Microwave Tower Tariqabad Faisalabad |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Faisalabad,Sargodha,Gujra,Jhang, Jaranwala,Sumandari, Chinyot,Khuranwala. |
| 055-9200001 |
055-9200009 |
D.E(Phone)Old Carrier Hall Near GPO, Central Exchange Gujranwala |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Gujranwala,sialkot,Gujrat,Kaharien Jhelum,Daska |
| Multan Region |
061-9200012 |
061-9200011 |
D.E(Phone)Multan NTC Central Telephone Exchnage,Near Dera Adda Chowk Multan |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Multan,D.G.Khan,Okara,Muzaffargarh,Borawala,Bhakkar, Sahiwal,Arif Wala |
Regional Director NTC Multan Mr.Saeed Ph.061-9200012 Fax.061-9200011
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
| 061-9200015 |
061-9200016 |
D.E(Phone) Bahawalpur, NTC Central Telephone Exchnage,Near Dera Adda Chowk Multan |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
Bahawalpur ,Lodhran, Rahim Yar Khan,Bahawalnagar,Chitiyan |
| Karachi Region |
021-99230052 |
021-99230051 |
D.E(Phone) NTC Pak Capital Exchange Karachi |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Nizimabad,Azizabad,Gulshan Iqbal,Pak Capital,Masroor,Manora |
Regional Director Mr.Anwar Ahmed Ph. 021-92248855 Fax. 021-99248833
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
| 021-99248885 |
021-99248886 |
D.E(Phone) KAP -I Old Exchange Building Regional NTC HQ Karachi |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Millar Cannt,Karachi, Airport, Port Qasim,Karsaz NED |
| 021-99205500 |
021-99205544 |
D.E(Phone) Cantt NTC Karachi |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
Karachi Cantt |
| 022-9200023 |
022-9200024 |
D.E(Phone) NTC Central Exchange,Gul center,Hyderabad |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Hyderabad,Mirpur Khas,Nawabshah,Thatta |
| 071-9310021 |
071-9310099 |
DE(Phone)NTC Microwave Station Bhoosa Lane,Sukkur |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Sukkur,Khairpur,Shikarpur,Larkana,Dadu |
| 8. Details of modes of lodging of Consumer Complaints of M/s World Call |
| Contact Center / Help Line |
0800-19111, 111-111-965
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| WLL Subscriber |
109 |
| Fax |
042-35940843 |
| Post |
5th Floor Copsi Building Barkat Market, Garden Town, Lahore |
| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
| Web Form |
www.worldcall.net.pk/complaint_form.php |
| 9. Details of modes of lodging of Consumer Complaints of M/s Telecard |
| Contact Center / Help Line |
021-111-222-123
Go-Postpaid-110
Go-Prepaid-1223344
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| WLL Subscriber |
109 |
| Fax |
021-35867850 |
| Post |
7th Floor, World Trade Center 10-Kh, Roomi, Clifton Karachi |
| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
http://gocdma.com.pk/low/feedback |
| 10. Details of modes of lodging of Consumer Complaints of M/s Link Direct |
| Contact Centres / Help Line |
111-300-369 or 369
|
| Fax |
021-4328557,9
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| Post |
NTO Building Mobilink,44-A, Block-6,PECHS,Main Shahrah-e-Faisal, Karachi
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| 11. Details of modes of lodging of Consumer Complaints of M/s Link dot Net |
| Contact Center |
042-111-600-111
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| Fax |
042-35940152
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| Post |
6-Usman Block, Awami Complex, New Garden Town, Lahore
|
| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
N.A
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| 12. Details of modes of lodging of Consumer Complaints of M/s Wateen |
| Contact Center/Help Line |
042-111 365 111
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| Fax |
042-5787000
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| Post |
P.O.Box 3527 GPO Lahore.
|
| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
www.wateen.com/index.aspx
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| 13. Details of Lodging of Consumer Complaints of M/s Wi-tribe |
| Contact Center |
UAN-111-187-423
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| Fax |
051-2817280
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| Post |
wi-tribe, 14-N, F-8 Markaz, Islamabad, Pakistan.
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
http://www.wi-tribe.pk/contact_us.php
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| 14. Details of Lodging of Consumer Complaints of M/s Dialog |
| Contact Centres |
051-111-450-450 & 0800-00450
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| Fax |
051- 2272176
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| Post |
6-Usman Block, Awami Complex, New Garden Town, Lahore.
|
| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
www.diallog.com.pk
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| 15. Details of modes of lodging of Consumer Complaints of M/s Nayatel |
| Contact Center/Help Line |
051-111 11 44 44
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| Fax |
051-8310100
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| Post |
73-E, GD Arcade, Fazl Ul Haq Road, Blue Area, Islamabad
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
www.nayatel.com
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| 16. Details of modes of lodging of Consumer Complaints of M/s Brain |
| Contact Center/Help Line |
111-222-888, +92 42 210 00 00
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| Fax |
+92 42 5411889
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| Post |
730-Nizam Block Allama Iqbal Town Lahore
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
http://forums.brain.net.pk/support/webcomplaints.php
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| 17. Details of modes of lodging of Consumer Complaints of M/s Hazara Com |
| Contact Centres/Help Line |
92-992-212121
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| Fax |
Nil
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| Post |
Flat # 2, Cant Plaza, Abbottabad
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
Nil
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| 18. Details of modes of lodging of Consumer Complaints of M/s Call 2 Phone |
| Contact Center/Help Line |
042-3220000 ,32200018
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| Fax |
042-2200200
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| Post |
Office No.409, Sadiq Plaza,69 The Mall Lahore
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
www.call2phone.com
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| 19. Details of modes of lodging of Consumer Complaints of M/s Cyber net |
| Contact Centres |
021-111-56-56-56 (mentioned on our Website)
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| Fax |
021-35666745
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| Post |
A-1001, 10th Floor, Lakson Square, Building No. 3, Sarwar Shaheed Road, Karachi-74200, Pakistan.
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
http://www.cyber.net.pk/contactus/feedback.php
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| 20. Details of modes of lodging of Consumer Complaints of M/s Nexlinx |
| Contact Centres / Help Line |
111-432-432(841,891,666)
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| Fax |
042-35758041, 35759092
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| Post |
37 C-1/C Gulberg III Lahore
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
http://Support.nexlinx.net.pk
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| 21. Details of modes of lodging of Consumer Complaints of M/s Habib Rafiq |
| Contact Centres / Help Line |
111-474-111
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| Fax |
Respective Station
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| Post |
Respective Station
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| E-mail |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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| Web Form |
NA
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| 22. Details of modes of lodging of Consumer Complaints of M/s Comsats |
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Mode
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Call Center/Help line
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Fax
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Post Address
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Email
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Web Form Link
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Islamabad
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051-111700800
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051-9208202
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COMSATS Headquarters Building, G-5/2, Opposite Radio Pakistan Building,Shahra-e-Jamhuriyat,Islamabad
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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isb.Comsats.net.pk
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Peshawar
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0521-111700800
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091-5284504
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Flat # A-2, Sunehri Masjid Road,Near Cantt Railway Station, Peshawar
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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pes.comsats.net.pk
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Lahore
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042-111700800
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042-6312000
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Ewan-e-iqbal Building #1 5th floor egerton road lahore
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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lhr.comsats.net.pk
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Karachi
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021-111700800
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021-9207344
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1st floor PIDC house oppose PC hotel Dr. Zia-ud-ahmed road Karachi
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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khi.comsats.net.pk
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Sialkot
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0432-111700800
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052-4589747
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Office # 2 1st floor Oboroy building paris road sialkot
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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skg.comsats.net.pk
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Faisalabad
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0411-111700800
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041-2646407
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Office 5, First Floor, City Heart Plaza,Chowk Chiniot Bazaar,Faisalabad
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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fsd.comsats.net.pk
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